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Card Usage

What is the maximum of funds I can load ?

It depends on the IDV Level you have and the loading method you use - please have a look below. General Loading limits for all IDV 3  loads within 24 ... Read more

A payment is missing - what can I do?

It normally takes 1-2 business days for your bank to transfer your funds to our bank account. Following receipt of your funds on our bank account, it ... Read more

How can I cancel my card agreement with VIABUY Prepaid Mastercard?

We are sorry to hear you wish to cancel your VIABUY account and apologize for not meeting your expectations. Please get in touch with our customer service ... Read more

How much credit I can get?

The VIABUY Prepaid Mastercard is a prepaid card that comes without any form of loan or credit. The card essentially works in the same manner as a prepaid ... Read more

I donĀ“t receive SMS, verification code, activation SMS, PIN?

Please check the following before contacting your telephone provider: -The security software or anti-virus has been disabled -All messenger applications ... Read more

How do I know the balance on my card?

The account balance is displayed once you log in to your account, on the "My account" tab. Everything is faster by using our app, you can ... Read more

I made a deposit yesterday. but I can't see my funds on my online account?

It normally takes 1-2 business days for your bank to transfer your funds to our bank account. Following receipt of your funds on our bank account, it ... Read more

What fees are generally incurred?

There is only a card issuing fee of EUR 69.90 in addition to the yearly fee of EUR 19.90 . You may enjoy the many benefits of owning one of Europe’s ... Read more

Is there anyway to pay with paypal?

Since it is to our knowledge is not possible at Paypal to indicate a payment reference. With the purpose to provide a reference account, we recommend ... Read more

How can I activate my card?

This is your first card: Please visit our activation website, complete the activation form and click on the Activate button. https://secure.viabuy.com/en/ ... Read more

Do I need to activate my VIABUY card?

Yes, otherwise it won't work. Activate here ... Read more

What are IDV Levels?

IDV levels represent your level of identification as a VIABUY customer. The Money Laundering Regulations 2007 require banks and financial institutions, ... Read more

Is there a limit to the amount of money I can add to my VIABUY card?

Yes, there are limits. It depends on the IDV Level you have and the loading method you use  - please have a look below. General Loading limits ... Read more

How much can I earn?

For each successful placement of a VIABUY Prepaid Mastercard you receive EUR 25.- credit on your VIABUY Prepaid Mastercard card ... Read more

How I change my password?

Login to your VIABUY card account on our website. https://secure.viabuy.com/en/login Click in the menu bar "Settings" Go to "Change ... Read more

Why does my card not work despite having credit on it?

First, please check your card account online and your VIABUY Prepaid Mastercard balance to make sure you have sufficient balance and your card is active. ... Read more

When do I get my PIN?

You will get your 4-digit PIN during the activation process. ... Read more

How can I change my PIN?

You can change your PIN by introducing your card in any Mastercard ATM and selecting "Change PIN". If what you want is to get a PIN reminder or ... Read more

Where I find ATM terminals to withdraw money?

To find the nearby ATM machines just use the Mastercard ATM locator: http://www.mastercard.us/cardholder-services/atm-locator.html ... Read more

Can I make payments or load the card with a currency other than EURO?

The VIABUY card is issued in the EUR Currency. In countries where the currency is not EUR, it is therefore absolutely necessary to have a currency ... Read more

How I can upload my documents?

To upload the copies of your documents to our servers click on the yellow link ‘Upgrade identification level’ after login under ... Read more

Is this service available in Greece also?

Yes, we send out cards to all customers with residence in the European Union. ... Read more

How do I make a purchase with my card?

You can shop comfortably and safely online and at over 36 million Mastercard acceptance locations, and you have global access to your cash.  Be sure ... Read more

Is the VIABUY Prepaid Mastercard a credit card?

No, the VIABUY Prepaid Mastercard is a prepaid card that comes without any form of loan or credit. The card essentially works in the same manner as a ... Read more

Where can I pay contactless and how do I know?

Make everyday purchases quickly and safely with just a tap of your card wherever you see the universal contactless symbol. You can find out about ... Read more

What is the interest rate on the card?

Because of the special account constellation there are no interest rates granted, as usual on all prepaid card accounts. ... Read more

Can I receive my salary on the card?

We allow you to load your Salary directly from your employer onto your VIABUY prepaid Mastercard by normal SEPA bank transfer. You will have to provide ... Read more

Can I purchase flights and pay for car hires and hotel reservations?

Yes, because the VIABUY Prepaid Mastercard is a fully functional Mastercard with real high embossing and unlimited usability – providing an ... Read more

Where can I use my card?

The VIABUY Prepaid Mastercard® is an official and internationally licensed Mastercard payment card. It is accepted all over the world by all ... Read more