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Card Order

How can I get support with my order number?

You can contact our customer service using one of the methods below: Email Support  Please select the Email button below and fill in the form. Cost: ... Read more

How do I order secondary cards or partner cards?

After you have activated your main VIABUY Prepaid Mastercard you must log in to your card account on www.viabuy.com. After entering your ... Read more

To order partner cards- how it works?

If you would like your family members, friends or business partners to enjoy the convenience of the VIABUY Prepaid Mastercard you can, for every VIABUY ... Read more

Why didnĀ“t I receive my card?

Unfortunately we have no influence on the delivery time. For delivery in Germany, the German Post takes about 2-3 business days. For delivery within ... Read more

How can I order a card for my partner?

If you would like your family members, friends or business partners to enjoy the convenience of the VIABUY Prepaid Mastercard you can, for every VIABUY ... Read more

It won't accept my email address. What can I do?

Our system accepts all current e-mail addresses. If you have problems please try to use lower case letters or to realize the input from a personal ... Read more

Where I find informations about the fees?

Please refer to our website under ‘Pricing’ https://www.viabuy.com/pricing-and-fees.html for a complete list of services and fees. ... Read more

What are the shipping costs?

There are no shipping costs. The card will be shipped free of charge. ... Read more

Can I get the card with another name printed on the card?

You can choose any name, unless the name is immoral. But consider your order name must be always your real name and in case you choose a different name ... Read more

How do I get a VIABUY card?

This is very easy - just click on the below link: https://www.viabuy.com/get-your-card/select-your-card-viabuy-card.html ... Read more

Was my card already sent?

Unfortunately we have no influence on the delivery time. For delivery in Germany, the German Post takes about 2-3 business days. For delivery within ... Read more

Can you send me the card by registered letter?

If you don´t receive the card with our first letter we send you the card by registered letter. ... Read more

Where is the indication of the issuing fees?

During the order process and on our websites we mentioned several times the one time card issuing fee after ordering your VIABUY Prepaid Mastercard. You ... Read more

Can I choose any name printed on the card?

You can choose any name, unless the name is immoral. But consider your order name must be always your real name and in case you choose a different name ... Read more

Do I get the VIABUY Prepaid Mastercard card immediately and without prior Postident?

You will get the VIABUY Prepaid Mastercard immediately after order confirmation. After ordering you will receive the order confirmation with order number ... Read more

Do I pay for my VIABUY Prepaid Mastercard in advance?

No, unlike most other cards, you do not need to pay for your card in advance. You get the VIABUY Prepaid Mastercard without prepayment and free delivery. ... Read more

How to apply?

In order to apply for your VIABUY card, please visit our website www.viabuy.com and click on "Get your card" section following the procedure. ... Read more

Why was my card not delivered?

Due to a high demand of our VIABUY Prepaid Mastercard cards - this can sometimes lead to longer delivery times. Unfortunately we have no influence on the ... Read more

Do I get a VIABUY Prepaid Mastercard without income survey?

As the VIABUY Prepaid Mastercard card works on a prepaid basis, the acceptance does not depend on income, nationality or credit history. ... Read more

Can I receive the VIABUY card in Gibraltar also?

We send out cards to customers with residence in the European Union, also to Gibraltar. ... Read more

Why does the delivery take so much time?

Unfortunately we have no influence on the delivery time. For delivery in Germany, the German Post takes about 2-3 business days. For delivery within ... Read more

What distinguishes the VIABUY Prepaid Mastercard from other cards?

Available in gold or black credit card design. The VIABUY Prepaid Mastercard® convinces through its exclusive card design in gold or black. ... Read more

At what age can I get a VIABUY Prepaid Mastercard?

The age requirement for ordering a card is 18 years. Secondary cards can be ordered without further proof of age and may be ordered in your card account, ... Read more