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Card Order

Why I was not informed about the 89,80€?

The card issuing fee of 89.80 Euro includes the personalisation of an embossed, high-end premium design Mastercard card in gold or black, which will be ... Read more

Why was my card not delivered?

Due to a high demand of our VIABUY Prepaid Mastercard cards - this can sometimes lead to longer delivery times. Unfortunately we have no influence on the ... Read more

It won't accept my email address. What can I do?

Our system accepts all current e-mail addresses. If you have problems please try to use lower case letters or to realize the input from a personal ... Read more

How to apply?

In order to apply for your VIABUY card, please visit our website www.viabuy.com and click on "Get your card" section following the procedure. ... Read more

Do I pay for my VIABUY Prepaid Mastercard in advance?

No, unlike most other cards, you do not need to pay for your card in advance. You get the VIABUY Prepaid Mastercard without prepayment and free delivery. ... Read more

What are the shipping costs?

There are no shipping costs. The card will be shipped free of charge. ... Read more

Can I receive the VIABUY card in Gibraltar also?

We send out cards to customers with residence in the European Union, also to Gibraltar. ... Read more

Was my card already sent?

Unfortunately we have no influence on the delivery time. For delivery in Germany, the German Post takes about 2-3 business days. For delivery within ... Read more

Why didn´t I receive my card?

Unfortunately we have no influence on the delivery time. For delivery in Germany, the German Post takes about 2-3 business days. For delivery within ... Read more

What distinguishes the VIABUY Prepaid Mastercard from other cards?

Available in gold or black credit card design. The VIABUY Prepaid Mastercard® convinces through its exclusive card design in gold or black. ... Read more

Do I get the VIABUY Prepaid Mastercard card immediately and without prior Postident?

You will get the VIABUY Prepaid Mastercard immediately after order confirmation. After ordering you will receive the order confirmation with order number ... Read more

How do I get a VIABUY card?

This is very easy - just click on the below link: https://www.viabuy.com/get-your-card/select-your-card-viabuy-card.html ... Read more

Do I get a VIABUY Prepaid Mastercard without income survey?

As the VIABUY Prepaid Mastercard card works on a prepaid basis, the acceptance does not depend on income, nationality or credit history. ... Read more

At what age can I get a VIABUY Prepaid Mastercard?

The age requirement for ordering a card is 18 years. ... Read more