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Why was my card not delivered?

Due to a high demand of our VIABUY Prepaid Mastercard cards - this can sometimes lead to longer delivery times.

Unfortunately we have no influence on the delivery time.

For delivery in Germany, the German Post takes about 2-3 business days.

For delivery within Europe please allow 6-14 days In case you have not received your card after this Delivery period, please contact us again, stating your name and full, current delivery address.