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Card Usage

What is the maximum of funds I can load ?

It depends on the IDV Level you have and the loading method you use - please have a look below. General Loading limits for all IDV 3  loads per day60 ... Read more

How can I cancel my card agreement with VIABUY Prepaid Mastercard?

If you are not satisfied, we are sure we can find a solution together. But if you really want to terminate your agreement with us, you can do this at any ... Read more

How much credit I can get?

The VIABUY Prepaid Mastercard is a prepaid card that comes without any form of loan or credit. The card essentially works in the same manner as a prepaid ... Read more

I have loaded the card, where is my money?

To date, our system was not able to automatically identify and allocate your transaction to your card account since we didn’t detect your 9-digit ... Read more

Why is the money not credited on my card?

To date, our system was not able to automatically identify and allocate your transaction to your card account since we didn’t detect your 9-digit ... Read more

What fees are generally incurred?

There is only a card issuing fee of EUR 69.90 in addition to the yearly fee of EUR 19.90 . You may enjoy the many benefits of owning one of Europe’s ... Read more

I don´t receive SMS, verification code, activation SMS, PIN?

  In case you don´t receive SMS, verification code, activation SMS, or PIN please contact our customer service under service.en@ ... Read more

I made a deposit yesterday. but I can't see my funds on my online account?

It normally takes 1-2 business days for your bank to transfer your funds to our bank account. Following receipt of your funds on our bank account, it ... Read more

Why is the loading not on my card?

To date, our system was not able to automatically identify and allocate your transaction to your card account since we didn’t detect your 9-digit ... Read more

What are IDV Levels?

IDV levels represent your level of identification as a VIABUY customer. The Money Laundering Regulations 2007 require banks and financial institutions, ... Read more

How can I activate my card?

Activation is very easy. You can use the description on the card carrier. Please visit our activation website, complete the activation form and click on ... Read more

How long does it take to charge my card?

It normally takes 1-2 business days for your bank to transfer your funds to our bank account. ... Read more

How can I change my PIN?

For security reasons, at the moment it is not possible to change your PIN. But you can easily receive a PIN reminder by SMS. Login to your VIABUY account ... Read more

Is there a limit to the amount of money I can add to my VIABUY card?

Yes, there are limits. It depends on the IDV Level you have and the loading method you use  - please have a look below. General Loading limits ... Read more

Do I need to activate my VIABUY card?

Yes, please immediately activate your card upon receipt according to the instructions in the enclosed letter, or please go to the Viabuy website for ... Read more

When I get my PIN?

You get your 4-digit PIN during the activation process to your Phone via SMS. ... Read more

How I change my password?

Login to your VIABUY card account on our website. https://secure.viabuy.com/en/login Click in the menu bar "Settings" Go to "Change ... Read more

A payment is missing - what can I do?

To date, our system was not able to automatically identify and allocate your transaction to your card account since we didn’t detect your 9-digit ... Read more

Where I find ATM terminals to withdraw money?

To find the nearby ATM machines just use the Mastercard ATM locator: http://www.mastercard.us/cardholder-services/atm-locator.html ... Read more

Why does my card not work despite having credit on it?

First, please check your card account online and your VIABUY Prepaid Mastercard balance to make sure you have sufficient balance and your card is active. ... Read more

How much can I earn?

For each successful placement of a VIABUY Prepaid Mastercard you receive EUR 25.- credit on your VIABUY Prepaid Mastercard card ... Read more

How can I top up my card?

In order for you to quickly and easily load funds onto your VIABUY Prepaid Mastercard from anywhere, we have created a centralized, simple webpage in your ... Read more

How do I know the balance on my card?

The account balance is displayed once you log in to your account, on the "My account" tab. Everything is faster by using our app, you can ... Read more

Where can I use my card?

The VIABUY Prepaid Mastercard® is an official and internationally licensed Mastercard payment card. It is accepted all over the world by all ... Read more

How I can upload my documents?

To upload the copies of your documents to our servers click on the yellow link ‘Upgrade identification level’ after login under ... Read more

How do I make a purchase with my card?

You can shop comfortably and safely online and at over 36 million Mastercard acceptance locations, and you have global access to your cash.  Be sure ... Read more

Where can I load my VIABUY Prepaid Mastercard with money?

Fast loading instructions: Log-in to your account via https://secure.viabuy.com/en/login Select the tab-sheet ‘Load Card’ from the ... Read more

Can I purchase flights and pay for car hires and hotel reservations?

Yes, because the VIABUY Prepaid Mastercard is a fully functional Mastercard with real high embossing and unlimited usability – providing an ... Read more

Can I receive my salary on the card?

We allow you to load your Salary directly from your employer onto your VIABUY prepaid Mastercard by normal SEPA bank transfer. You will have to provide ... Read more

Why do I have blocked transactions?

For every payment you initiate via the Mastercard system, an equivalent sum is first blocked on your card to ensure that you have sufficient available ... Read more

Converting Bitcoin via BitPay to EUR

VIABUY update: Converting Bitcoin via BitPay to EUR We are working on a solution! Unfortunately we had to stop the funding of accounts by exchanging ... Read more

Is there anyway to pay with paypal?

Since it is to our knowledge is not possible at Paypal to indicate a payment reference. With the purpose to provide a reference account, we recommend ... Read more

What are the terms of use?

You can find our current terms and conditions under: https://secure.viabuy.com/static/ui/pdf/viabuy/terms.en.eur.pdf ... Read more

What is the interest rate on the card?

Because of the special account constellation there are no interest rates granted, as usual on all prepaid card accounts. ... Read more

Why I can´t transfer funds to VIABUY?

In exceptional cases during the input of our BIC (DEKTDE71002) an error message may appear at the remitting bank. If this unlikely event does occur, we ... Read more

Can I make payments or load the card with a currency other than EURO?

The VIABUY card is issued in the EUR Currency. In countries where the currency is not EUR, it is therefore absolutely necessary to have a currency ... Read more

Is a salary payout on my card possible?

We allow you to load your Salary directly from your employer onto your VIABUY prepaid Mastercard by normal SEPA bank transfer. You will have to provide ... Read more

Is this service available in Greece also?

Yes, we send out cards to all customers with residence in the European Union. ... Read more

Is the VIABUY Prepaid Mastercard a credit card?

No, the VIABUY Prepaid Mastercard is a prepaid card that comes without any form of loan or credit. The card essentially works in the same manner as a ... Read more

Where can I pay contactless and how do I know?

Make everyday purchases quickly and safely with just a tap of your card wherever you see the universal contactless symbol. You can find out about ... Read more