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How can I change my IDV level?

To increase your identification level log in to your online account and head to the ‘Settings’. 

You will find an option to upgrade to IDV 3.

Please pay attention to the instructions on the screen, so we can verify your documents successfully and increase your identification level.

The option to increase your identification level from IDV2 to IDV3 will only be available if you previously loaded your account with at least EUR 10,000.