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Why does my card not work despite having credit on it?

First, please check your card account online and your VIABUY Prepaid Mastercard balance to make sure you have sufficient balance and your card is active.

Shortfalls can be safely and quickly compensated with one of our many top-up possibilities.

When entering into contracts with merchants that authorize security deposits on your card, especially hotels and car rental companies, please pay attention in particular to the amount of the deposit and how long the deposit will be charged.

This will limit your balance available to spend.

Our cards have been tested successfully at all common card readers and cash machines that are approved by Mastercard.

In some very rare cases, old equipment might still be used, which cannot read current cards.

Please notify us in this case with the name and address of the Mastercard acceptance merchant.