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Why is the amount held for 14-days?

Loading from bank accounts not in your own name (third-party accounts) is a function exclusively offered by VIABUY Prepaid Mastercard. 

Due to the complex risk management systems that make it possible to offer this function to you, please be aware of the following:

If a third-party bank account is loading your VIABUY prepaid Mastercard for the first time, we MAY, under certain circumstances, automatically hold your funds for a 14-day clearing period. 

A bank account is considered to be a third-party account if the account holder name is not exactly the same as the card holder name for your VIABUY prepaid Mastercard card account. 

We informed you of the possibility that we may delay crediting such transactions to your card for 14 days on our website, when you obtained the required bank details from your customer login area. 

By activating the checkbox you assured us that you had read and understood this message. 

Please contact us for more information: