It normally takes 1-2 business days for your bank to transfer your funds to our bank account.

Following receipt of your funds on our bank account, it typically takes between 1-3 business days for your card account to be credited.

If your funds have not been automatically allocated to your card account balance within 5 business days of you initiating the transfer, you can initiate a manual research request by by replying to this email and attaching a copy of the Proof of Payment you have received from your bank.