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How can I upgrade IDV level from 2 to 3?

To increase your identification level from IDV2 to IDV3 please follow these instructions: Please note that upgrade can only be processed if you previously ... Read more

How can I withdraw cash?

You can withdraw cash worldwide at one of the approximately 2 million ATMs in over 210 countries who accept Mastercard. All you need is your VIABUY ... Read more

Why is a transactions blocked?

For every payment you initiate via the Mastercard system, an equivalent sum is first blocked on your card to ensure that you have sufficient available ... Read more

How can the transactions be unblocked?

For every payment you initiate via the Mastercard system, an equivalent sum is first blocked on your card to ensure that you have sufficient available ... Read more

Why was my payment to the debt collection company not credited to my VIABUY account?

Once your payment to the debt collection company is credited to our bank account, the amount will be immediately credited to your VIABUY account. ... Read more

Where can I find my IBAN?

You can find your IBAN in your VIABUY account under the tab – My Card on the left side -  and also under the tab – Settings on the right ... Read more

Why is a payment held?

Loading from bank accounts not in your own name (third-party accounts) is a function exclusively offered by VIABUY Prepaid Mastercard.  Due to the ... Read more

How do I pay anonymously online?

With your VIABUY Prepaid Mastercard you can shop online anonymously and safely. The VIABUY Prepaid Mastercard is not connected to your bank account or any ... Read more

Converting Bitcoin via BitPay to EUR

VIABUY update: Converting Bitcoin via BitPay to EUR We are working on a solution! Unfortunately we had to stop the funding of accounts by exchanging ... Read more

How much time does it take until the merchant sets the transaction free ?

For every payment you initiate via the Mastercard system, an equivalent sum is first blocked on your card to ensure that you have sufficient available ... Read more

How can I pay in iTunes Store and App Store?

If you already have a European iTunes or App Store access, you have to log off before there must log in to the Apple iTunes Store or the Apple App Store. ... Read more

Can I make a deposit by converting Bitcoin to my account currency?

We are working on making it possible again for you to convert Bitcoin to your VIABUY account currency.   Check back for more information coming soon! ... Read more

What can I do if a transfer didn´t arrive at the beneficiary?

In case a transfer didn´t arrive at the beneficiary sent us a mail to: service.en@viabuy.com.   ... Read more

Why do you check third party-accounts?

Loading from bank accounts not in your own name (third-party accounts) is a function exclusively offered by VIABUY Prepaid Mastercard.  Due to the ... Read more

Why is the amount held for 14-days?

Loading from bank accounts not in your own name (third-party accounts) is a function exclusively offered by VIABUY Prepaid Mastercard.  Due to the ... Read more

Why can´t I withdraw cash?

Please make sure that you have sufficient funds at your disposal for this transaction (desired amount to withdraw ­­+ fees). ... Read more

What is a CVC code and where can I find it?

The CVC code is available on the back of your VIABUY Prepaid Mastercard next to the signature field. CVC is an acronym that stands for Card Verification ... Read more

Where I find informations about the fees?

Please refer to our website under ‘Pricing’ https://www.viabuy.com/pricing-and-fees.html for a complete list of services and fees. ... Read more

Why I got an application for payment?

The card account was established with your agreement and in accordance with the Terms & Conditions you accepted https://secure.viabuy.com/static/ ... Read more

Why did the merchant block my funds?

For every payment you initiate via the Mastercard system, an equivalent sum is first blocked on your card to ensure that you have sufficient available ... Read more

What are the shipping costs?

There are no shipping costs. The card will be shipped free of charge. ... Read more

What is the VIABUY account monitor?

If you have already entered your email address and your mobile phone number to the card monitor, you will receive many use-related information from us, ... Read more

Why I get demand notes?

The card account was established with your agreement and in accordance with the Terms & Conditions you accepted https://secure.viabuy.com/static/ ... Read more

Why I get request of payment?

The card account was established with your agreement and in accordance with the Terms & Conditions you accepted https://secure.viabuy.com/static/ ... Read more

Why I got a payment reminder?

The card account was established with your agreement and in accordance with the Terms & Conditions you accepted https://secure.viabuy.com/static/ ... Read more

Why do I get the information that the amount is held for 14-days?

Loading from bank accounts not in your own name (third-party accounts) is a function exclusively offered by VIABUY Prepaid Mastercard.  Due to the ... Read more

What happens if I forgot the 9-digit card ID?

To date, our system was not able to automatically identify and allocate your transaction to your card account since we didn’t detect your 9-digit ... Read more

Do I pay for my VIABUY Prepaid Mastercard in advance?

No, unlike most other cards, you do not need to pay for your card in advance. You get the VIABUY Prepaid Mastercard without prepayment and free delivery. ... Read more