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Online Banking

I have loaded the card, where is my money?

To date, our system was not able to automatically identify and allocate your transaction to your card account since we didn’t detect your 9-digit ... Read more

Why is the money not credited on my card?

To date, our system was not able to automatically identify and allocate your transaction to your card account since we didn’t detect your 9-digit ... Read more

What loading options do I have?

In order for you to quickly and easily load funds onto your VIABUY Prepaid Mastercard from anywhere, we have created a centralized, simple webpage in your ... Read more

I made a deposit yesterday. but I can't see my funds on my online account?

It normally takes 1-2 business days for your bank to transfer your funds to our bank account. Following receipt of your funds on our bank account, it ... Read more

Why is the loading not on my card?

To date, our system was not able to automatically identify and allocate your transaction to your card account since we didn’t detect your 9-digit ... Read more

What bank account details I have to indicate?

Please find below our bank account details:     SEPA Credit Transfers Bank: Deutsche Handelsbank Account holder name: Crosscard S.A. IBAN: ... Read more

How do I know the balance on my card?

The account balance is displayed once you log in to your account, on the "My account" tab. Everything is faster by using our app, you can ... Read more

Does the card also have an own bank account?

Your VIABUY Prepaid Mastercard has an own card account with online-banking functionality. The account can be loaded from any bank account ... Read more

Why don't I have to enter my PIN always when paying contactless?

In most European countries you will only be asked to provide your PIN for amounts over EUR 25. That is faster than paying with cash and as your ... Read more

Is there anyway to pay with paypal?

Since it is to our knowledge is not possible at Paypal to indicate a payment reference. With the purpose to provide a reference account, we recommend ... Read more

What possibilities are there to load the card?

In order for you to quickly and easily load funds onto your VIABUY Prepaid Mastercard from anywhere, we have created a centralized, simple webpage in your ... Read more